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Project Analyst

The Company

With headquarters in Toronto, and staff in both Canada and the U.S., Destiny Solutions (www.destinysolutions.com) already has an impressive roster of clients and a very highly-regarded product. Our clients are amongst the top universities and colleges and are arguably the most forward thinking in the industry. It is worth noting that they believe in us so strongly that they trust us with their business-critical operations. We are now expanding into new markets within the non-traditional higher education space and building trust across other divisions. With over 75 clients and rising each month, Destiny will continue to grow organically for years to come.

We believe that in order to serve higher education, we need to be specialists in it. Destiny Solutions staff are amongst the foremost experts in non-traditional higher education and take an active role in educating the industry through our robust content library and our digital publication, The EvoLLLution (www.evolllution.com). Because of our intimate knowledge of the industry, we are able to craft a product that offers best practices and speaks specifically to the unique needs of higher education leaders.

In 2018, Destiny was purchased by The Riverside Company, one of the most pre-eminent private equity partners in the world. With Riverside’s financial backing, Destiny will continue to invest in its flagship product and will look to grow through additional product offerings and acquisitions as well.

The Market

The market is looking at huge growth, and so are we.  You will be instrumental in driving growth for our company, as well as creating growth at the institutions we serve.  We operate on a business model where we do well when our clients do well and we believe in making an impact in this formative industry.

The Opportunity

We are looking for a Project Analyst who will support our consultants as they guide and assist clients with the planning, design, build & implementation of Destiny One software.

We work with leading colleges and universities across North America and use top-notch content as a means of connecting with the community and providing knowledge to help propel the industry forward. The candidate we are looking for shares our passion for innovative, efficient business solutions as well as our passion for the higher education industry. Come join us at Destiny, where your opinion matters, your experience is valued and interesting work is part of the job!


Role and Responsibilities

Role: Project Analyst

Location: Toronto

Reports to: Program Manager, Professional Services

Responsibilities include:

  • Play an active role in all phases of our clients’ implementations of the Destiny One software including project initiation, requirements gathering, implementation, training, user acceptance testing and go live planning.
  • Provide project support to the consultant team and across a portfolio of projects. Act as the primary contact for the client, answering any product or implementation questions.
  • Potentially lead small implementation projects (‘Quick Start’) once sufficient product and implementation process knowledge has been acquired. · Triage issues and provide first level support, identifying issues where support may be required by a senior consultant.
  • Independently prepare and lead project status calls with the client. Track their progress through the implementation process, identifying key activities over the next 2-3 weeks. Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, presenting during steering committee meetings, and timely reporting on key project metrics.
  • Proactively identify risks, issues, and mitigation strategies on projects within your portfolio.
  • Provide support to senior consultants during all project phases and in particular project initiation, onsite client workshops, project management, risk management, change management, delivery, training and user acceptance testing.
  • Responsible for requirements gathering, analysis, design and documentation for customer change requests.
  • Play a key role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.

Requirements and Qualifications

  • 2-3 years’ experience of working as a Project Manager or Project Coordinator on software implementation projects
  • Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet
  • Experience developing and maintaining strong client and stakeholder relationships
  • Ability to quickly grasp, articulate and document complicated business and technical issues
  • Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
  • Demonstrated aptitude in business analysis and project management.
  • Strong interest in and passion for delivering world class solutions for clients
  • Excellent communication skills, both verbal & written
  • Excellent teamwork skills
  • University or College Degree (Computer Science or Business preferred but not critical)
  • Good knowledge of Microsoft Office
  • Ability to travel up to 15% of the time to client sites within North America. Canadian residents with Permanent Resident status require B-1 Temporary Business Visitor VISA for business travel to the United States.

Nice to have:

  • Experience working with external clients
  • BA or PMP certification an asset
  • Education industry application experience
  • Knowledge of Visio, Jira, Confluence

*Please email your resume to careers@destinysolutions.com and make sure to include the JOB TITLE “Project Analyst” in the subject of your message.

We are an equal opportunity employer. We thank you for your interest and look forward to hearing from you. Please note that ONLY QUALIFIED CANDIDATES will be contacted for this opportunity. We are growing and do however welcome you to send your resume for future opportunities and/or other roles for which you might be a better fit.

About Destiny Solutions

Destiny Solutions is transforming how North American universities and colleges engage and manage “non-traditional” students and curriculum.  We create software for universities and colleges that helps them to successfully attract, manage and retain their non-traditional students. Our software platform, Destiny One™, fosters business excellence and catalyzes world-class customer engagement between educators and learners. What makes us truly unique is that our company is committed exclusively to developing innovative software for the non-traditional education market. Our software development team, comprised of professionals and subject matter experts, is the largest of its kind. We offer an incredible breadth and depth of knowledge about this unique market segment and are a trusted partner in the evolution of non-traditional higher education. We work with enterprising educators at institutions seeking opportunity in today’s turbulent times.  Our customers represent the market leaders in continuing education and lifelong learning. Some of our clients include Stanford, Duke, Penn State, Georgetown, UC Berkeley and the University of Toronto.